Sixty-two
percent
of
survey
respondents
say
they
disapprove
of
the


National
Association
of
Realtors’
recent
performance,
according
to

T3
Sixty’s

NAR
Midyear
Flash
Poll
published
on
Tuesday.

The
real
estate
consultancy’s
survey
was
conducted
in
May
prior
to
NAR’s
midyear
conference.
It
was
distributed
via

Typeform
to
a
“curated
list”
of
industry
executives,
which
T3
Sixty
said
“ensured
a
diverse
representation
of
role
within
the
residential
real
estate
brokerage
industry.“


Respondents
were
split
into
two
groups.
Group
A
included
“industry
executives
at
large,
encompassing
brokerage
leaders
or
owners,
agents,
sales
managers,
team
leaders,
and
association
or
MLS
executives
and
staff,”
while
Group
B
was
“targeted
specifically
at
executives

not
covered
by
the
NAR
or
other
related

settlements.”

According
to
the
report,
the
Group
B
segment
allowed
T3
Sixty
“to
capture
the
views
of
those
potentially
impacted
by
different
regulatory
or
organizational
frameworks,
providing
a
comparative
analysis
against
the
mainstream
segment.”

Of
the
survey
respondents,
61%
were
brokerage
leaders
or
owners,
21%
were
agents
and
9%
were
sales
managers
and
team
leaders.

In
addition
to
the
62%
who
disapprove
of
NAR’s
recent
performance,
63%
of
respondents
disapprove
of
its
handling
of
the

commission
lawsuits
and
its
settlement
agreement.
But
fewer
respondents
(48%)
disapprove
of
NAR’s
handling
of
communication
and
support
regarding
the
settlement.

Given
these
challenges,
it
is
no
surprise
that
respondents’
top
concerns
were
commission-related
issues
(14%),
consistent
communication
(14%),
and
managing
market
variability
and
compliance
(11%).

On
the
bright
side,
however,
the
survey
found
that
73%
of
respondents
feel
like
they
completely
understand
the
business
practice
changes
outlined
in
the
settlement.
And
71%
said
they
feel
likely
or
very
likely
to
meet
the
deadline
to
implement
the
business
practice
changes,
while
26%
expressed
doubts
about
it.

While
agents
and
brokers
may
not
be
thrilled
with
NAR,
they
aren’t
completely
pessimistic
about
the
industry
at
large.
The

biggest
opportunities
for
agents
and
brokers
moving
forward,
respondents
say,
are
opportunities
to
articulate
and
prove
value
(18%),
training
and
education
(17%),
and
improved
communication
and
transparency
(13%).

In
an
optional
feedback
section
of
the
survey,
T3
Sixty
noted
that
many
respondents
highlighted
what
they
felt
were
a
lack
of
proactive
measures
and
delayed
responses.
One
respondent
wrote:
“In
general,
too
little,
too
late.
I
think
this
settlement
should
have
been
handled
more
aggressively
from
the
start.”

Others
noted
what
they
felt
were
issues
in
transparency
and
timeliness
of
communication.

Additionally,
while
some
respondents
supported
NAR’s
efforts
to
deal
with
the

commission
lawsuits,
others
criticized
the
trade
group,
with
one
respondent
writing:
“They
let
[Michael]
Ketchmark
[lead
attorney
for
the
Sitzer/Burnett
plaintiffs]
ruin
something
that
has
worked
smoothly
for
buyers,
sellers
and
agents
for
years.”

Respondents
also
called
for
more
member-centric
policies,
with
one
respondent
writing
that
decisions
should
be
made
“from
a
Realtor’s
position,
not
an
organizational
one,”
as
well
as
enhanced
support
and
resources
for
agents.

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