Two
groups
of

homeowners
—
a
service
transfer
population
and
a
property
preservation
population
—
are
eligible
for
relief
under
the
settlement.
Service
transfer
borrowers
moved
their
loans
to
Mr.
Cooper
for
servicing
between
February
2011
and
December
2017.
Property
preservation
borrowers
were
subject
to
Mr.
Cooper’s
property
inspections
between
June
2011
and
December
2017.

Service
transfer
borrowers
faced
significant
turmoil
once
their
loans
were
transferred
in
bulk
to
Mr.
Cooper
for
servicing.
According
to
the
lawsuit,
these
loans
became
30
days
delinquent
within
90
days
of
the
transfer,
eventually
causing
several
foreclosures
among
homeowners.

Property
preservation
owners
alleged
that
Mr.
Cooper
falsely
flagged
certain
properties
as
vacant
and
changed
the
locks
to
prevent
entry.
The
lawsuit
claims
that
borrowers
may
have
requested
access
to
the
property
within
30
days
of
the
lock
change,
often
to
no
avail.
Other
properties
also
had
subsequent
inspections
within
90
days
of
the
lock
change
to
confirm
they
were
occupied.

There
is
a

public
website
to
help
borrowers
who
may
be
eligible
for
relief
under
the
settlement.
Affected
homeowners
do
not
have
to
show
financial
harm
to
receive
relief,
according
to
the
website.

Eligible
borrowers
should
have
received
a
packet
indicating
their
eligibility
in
December
2024.
And
borrowers
may
still
join
other
lawsuits,
although
any
subsequent
payments
may
be
reduced.
Eligible
beneficiaries
have
until
March
3,
2025,
to
file
a
claim.

This
isn’t
the
only
lawsuit
that
Mr.
Cooper
has
faced
in
recent
years.
The
company
is
currently
involved
in
another
class-action
lawsuit
after
a

major
data
breach
in
late
2023
potentially
impacted
millions
of
borrowers.