Veterans United hit with lawsuit claiming deceptive branding, steering

By Housing News

Veteran
homebuyers
are
accusing


Veterans
United
Home
Loans
,
owned
by

Mortgage
Research
Center
,
of
falsely
presenting
itself
as
part
of
the
federal
government
and
steering
borrowers
toward
more
costly
loans,
according
to
a
class-action
lawsuit
filed
this
week
in
Michigan.

The
complaint
alleges
that
the
private,
for-profit
corporation
that’s
unaffiliated
with
the
military
designed
its
website
to
mislead

homebuyers

into
believing
it
is
connected
to
the

U.S.
Department
of
Veterans
Affairs

(VA). It
cites
“multiple
real
estate
and
loan
officers”
who
say
they
routinely
lose
business
because
borrowers
believe
they
must
use
Veterans
United
“since
it’s
part
of
the
VA.”
The
company
was
founded
and
is
run
by
three
individuals
with
no
military
service
records,
the
complaint
states. 

Chad
Moller,
corporate
communications
manager
for
Veterans
United,
sent
a
statement
to

HousingWire

that
disputes
the
allegations.

“For
24
years
we
have
been
committed
to
serving
Veterans
and
military
families
with
love,
care
and
respect,”
the
statement
read.
“We’re
aware
of
the
lawsuit
that
was
filed.
We
deny
the
accusations
and
look
forward
to
disputing
this
through
the
legal
process.
Because
this
is
pending
litigation,
we
can’t
comment
further.”

The
lawsuit
was
filed
Wednesday
in
the

U.S.
District
Court
for
the
Western
District
of
Missouri

against
Veterans
United
and

Veterans
Realty
,
owned
by

Realty
Search
Solutions
LLC
.
Attorneys
representing
the
plaintiffs
said
they
have
spoken
with
roughly
half
a
dozen
real
estate
agents
and
loan
officers
across
the
country
with
firsthand
experience
involving

VA
home
loans
.

“First,
we
believe
Veterans
United
has
engaged
in
blatantly
illegal
practices
that
have
harmed
homebuyers
through

predatory
loan
practices
,”
Steve
W.
Berman,
managing
partner
and
co-founder
of

Hagens
Berman
,
said
in
a
statement.
“Second,
Veterans
United
has
sought
to
deceive
our
nation’s
military
servicemembers
by
masquerading
as
affiliated
with
the
U.S.
Veterans
Administration.”

Hagens
Berman
has
also
represented
clients
in
cases
involving


Zillow

and


Rocket
Companies
,
following

settlements

tied
to
real
estate
brokerage
commissions
that
totaled
more
than
$1
billion.

According
to
the
complaint,
Veterans
United
distributes
leads
to
“preferred”
agents
who,
upon
closing
a
home
sale,
pay
the
company
roughly
35%
of
their
commission.
The
lawsuit
further
alleges
that
agents
who
do
not
refer
loans
back
to
Veterans
United
stop
receiving
leads.

“The
harm
from
this
deception
is
compounded
by
the
fact
that
Veterans
United
loans
are
more
costly
and
have
higher

interest
rates

compared
to
what
home
buyers
could
obtain
with
other
lenders.
Veterans
United
also
offers
less
financial
aid
packages
compared
to
its
competitors,”
the
lawsuit
states. 

The
plaintiffs

homeowners
who
obtained
Veterans
United
loans
between
2022
and
2025

allege
violations
of
the
Real
Estate
Settlement
Procedures
Act
(RESPA),
the
Missouri
Merchandising
Practices
Act
and
common-law
unjust
enrichment.
The
complaint
states
that
the
total
amount
in
controversy
exceeds
$5
million.



Editor’s
note:

This
story
was
updated
with
a
statement
from
Veterans
United.

 

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