Master Class: How to become an experience architect

In this fun and informative master class exclusively for HW+ members, Experience.com’s Chief Experience Officer, Brittany Hodak, shares a simple framework every marketing and sales leader can use to design intentional customer journeys, elevating every customer interaction into an experience. No matter what part of the housing industry you fall into, this

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All-cash transactions under scrutiny of Biden administration

The Biden administration announced on Monday that it is looking to expand reporting requirements on all-cash real estate transactions. The announcement came via a U.S. Treasury Department notice seeking public comment on this potential regulation. According to the Biden administration, the aim of this regulation would be to crack down

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How did the pandemic change the state of the appraisal market?

The HousingWire award spotlight series highlights the companies that have been recognized through our Editors’ Choice Awards. Nominations for HousingWire’s Tech100 award are now open through next Friday, December 17, 2021. To submit your company, go here. If there’s anything that lenders and borrowers have learned from the current purchase market it’s that

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The Impact of Brand Awareness

Every company has different goals and objectives when it comes to marketing. In my last post, I started to break down HW Media’s findings from a recent survey conducted with SOAR Performance Group to analyze companies’ marketing priorities, tactics and budget allocations for 2022 to get a better insight into

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More renters and homeowners are missing payments

More than five million households failed to make their rent or mortgage payments in October, an increase compared to the same period of 2020, and a concern for mortgage servicers. According to the Mortgage Bankers Association‘s Research Institute for Housing America (RIHA), the number of households missing rent or mortgage

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Fed pulling back from the MBS market cautiously

The Federal Reserve Bank of New York later this week plans to sell up to $90 million in agency mortgage-backed securities (MBS) now held in portfolio, a small sale, but still an interesting move in the current economic climate.  The MBS asset sale is not indicative of a change in

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This one practice can help lenders stop losing customers

Chazz HustonStrategic Alliances Manager, Black Knight Secondary Marketing Technologies A few months ago, I started shopping for a new car. During this pursuit, I scoped out dozens of automaker and dealer websites to browse a wide variety of makes, models and price points. With so many choices out there, I

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California couple sues appraiser for race discrimination

A San Rafael, California real estate appraiser is being sued for allegedly undervaluing a home by almost 50% because the homeowners are Black. Sausalito, California homeowners Tenisha Tate-Austin and Paul Austin, along with Fair Housing Advocates of Northern California, filed a lawsuit in federal court Thursday alleging race discrimination against

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Who’s afraid of the PSPA?

Stakeholders are divided over whether, in light of proposed changes to its capital rule, the Federal Housing Finance Agency should retool its agreement with the U.S. Treasury and remove policies some say never belonged there in the first place. Even if the mortgage industry were in agreement, there is little

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