Intercontinental
Exchange
(ICE)
introduced
MSP
Digital
Experience
(MSP
DX),
a
conversational
user
interface
designed
to
interact
with
the
company’s
leading

mortgage
servicing
system,
MSP.

MSP
DX
provides
servicing
professionals
with
an
intuitive,
dynamic
and
conversational
approach
to
working
within
MSP.
The
new
interface
is
poised
to
streamline
workflows,
enhance
efficiencies
and
simplify
the
training
process
for
servicing
team
members.

The
introduction
of
MSP
DX
is
particularly
significant
as
ICE
launches
it
with
a
focus
on
escrow
management,
which
is
traditionally
one
of
the
most
complex
and
costly
aspects
of
mortgage
servicing.
This
functionality
was
recently
previewed
at
the
ICE
Experience
2024
conference
in
Las
Vegas,
where
it
received
widespread
acclaim
from
industry
leaders.

“Mortgage
escrow
is
inherently
complex,
and
the
technology
lift
to
handle
the
many
moving
parts
is
significant,”
Tim
Bowler,
president
of
ICE
Mortgage
Technology,
said
in
a
statement.
“But
with
the
introduction
of
MSP
DX
we
are
helping
servicers
manage
the
escrow
process
more
efficiently.
This
will
enhance
workflow
management
for
servicers
and
improve
the
household
experience.”

MSP
DX
empowers
servicing
professionals
to
interact
with
the
system
using
everyday
language,
simplifying
tasks
and
enhancing
the
user
experience.

“MSP
DX
represents
a
significant
leap
forward
for
the
industry
and
serves
up
what
users
need,
when
they
need
it,”
Bowler
said.
“It
automates
routine
tasks
so
users
can
focus
on
more
strategic
and
meaningful
work.
While
we
started
with
escrow,
we
will
continue
to
make
further
investments
to
enhance
workflow
and
flatten
learning
curves
throughout
the
mortgage
servicing
process.”

In
the
past
few
months,
ICE
launched
other
products,
including
a

mortgage
insurance
center
on
its
Encompass
loan
origination
system
to
improve
management
functionality
and
enhance
rate-quote
comparisons.
It
also
unveiled

two
new
tools,
Validate
ROV
and
Validate
Selector,
that
were
added
to
its
growing
suite
of
property

valuation
solutions.

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