CFPB reverses course on UDAAP enforcement

Under former Director Richard Cordray, the Consumer Financial Protection Bureau took frequent action against companies who had violated its Unfair, Deceptive, and Abusive Acts and Practices standards. But many in the financial services industry complained that the standards were ambiguous and requested clarification from the bureau. In January of 2020,

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Real Estate Exchange files antitrust suit against Zillow, NAR

Real Estate Exchange (REX) filed an antitrust lawsuit Tuesday in federal court against Zillow, accusing the company of anticompetitive behavior related to showing certain homes on its platform. Trulia and the National Association of Realtors are also named in the suit. REX, an Austin-based real estate startup, said Zillow’s new

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How modernized servicing creates customers for life

The modernization of mortgage originations in recent years has made customers expect a smart, push-button experience. Now it’s finally time to deliver this experience in servicing, and the timing has never been more urgent.  The CARES Act policy response to pandemic lockdowns a year ago allowed 12 months of forbearances

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How to chip away debt and become a first-time homebuyer

Millennials are a significant part of the housing market boom as first-time homebuyers. Reports show 63% of millennial home shoppers plan to purchase a home because of their new remote work status. If you’re interested in becoming a first-time homebuyer, there are some things you need to know. As you

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The immeasurable impact of women’s mentorship

Ask a roomful of accomplished business leaders the secrets to their success, and faces will light up as they tell you about the mentors who gave them confidence, the role models who showed them how it was done, the sponsors who opened doors and the coaches who helped keep their

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